Delivery Fees

  • European Union (Germany, France, Spain, Portugal, Netherlands, Austria, Denmark, Sweden, Norway, Finland, Ireland, Poland, Hungary, Romania)

    • Free delivery on orders above €500
    • €55 delivery fee on orders below €500

  • International (United Kingdom, Switzerland & all other destinations)

    • Free delivery on orders above €1500
    • €125 delivery fee on orders below €1500

  • Belgium – Local Delivery

    • Free delivery on orders above €500
    • €20 delivery fee on orders below €500

International Duties & Taxes

For shipments outside the EU, your local customs authority may apply duties, VAT, or import fees. These are not charged by Raysha Gems and must be paid by the customer when required. In many countries, estimated fees are shown during checkout so there are no surprises on delivery.

Non-Refundable Shipping
Shipping costs are service fees and therefore non-refundable.


Tracking Your Shipment

A tracking number will be emailed once your order is dispatched.
Tracking activity may take up to 24 hours to begin updating.


Order Policy & Cancellations

Once an order is confirmed, it becomes a final purchase agreement.
Orders cannot be cancelled or modified after placement.

Raysha Gems reserves the right to cancel an order in the event of:

  • payment problems
  • fraudulent activity
  • technical or processing errors

Address Responsibility

Please ensure your delivery details are accurate.
Raysha Gems cannot be held responsible for undelivered or returned parcels caused by:

  • incomplete / incorrect address
  • inability to deliver
  • unattended address / full mailbox

If a shipment returns to us, the buyer is responsible for the new shipping cost.