1. Introduction & Scope

This Privacy Policy explains how Raysha Gems (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase from us, or otherwise interact with our services. “You” refers to any customer, website visitor, or individual whose personal data we process.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the website and our services.

2. Updates to This Privacy Notice

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. When updated, we will revise the “Last Updated” date and publish the revised version on our website.

3. Categories of Personal Data We Collect

The type of information we collect depends on your interaction with Raysha Gems and may include:

• Contact details: name, email, phone number, address
• Order & transaction details: billing, shipping, payment confirmation
• Account credentials: username, password (if applicable)
• Browsing & shopping data: items viewed, wishlist, cart
• Customer support communications

4. How We Collect Personal Data

4.1 Data You Provide to Us

You may directly provide information when:

• placing an order
• creating an account
• contacting support
• submitting reviews or forms

Certain features may require personal information to function

4.2 Data Collected Automatically (Cookies / Usage Data)

We may automatically collect:

• IP address
• browser/device details
• site interaction and usage behaviour

Collected via cookies and similar technologies

4.3 Data Received from Third Parties

We may also receive information from:

• ecommerce platform services
• payment processors
• logistics and delivery partners
• analytics and marketing tools

5. Purposes for Processing & How We Use Data

We use personal information to:

• process and deliver orders
• manage accounts and transactions
• communicate regarding orders, returns, or support
• improve customer experience
• prevent fraud and security risks
• comply with legal requirements
• send marketing communications where permitted

6. Legal Basis for Processing

Where applicable under GDPR, we process data under:

• contract necessity
• legal obligation
• legitimate interest
• consent (where required)

7. Marketing, Communications & Preferences

We may use data for promotional and marketing purposes.
You may opt-out at any time using unsubscribe links or by contacting us. Operational emails such as order confirmations will still be sent.

8. Website Cookies & Tracking Technologies

We use cookies to:

• enable website functionality
• remember preferences
• improve analytics
• support marketing

You may disable cookies in your browser; however, some features may be affected.

9. Fraud Prevention, Security & Safety Measures

We use your data to detect, prevent, and respond to fraudulent or unlawful activity.
If you hold an account, you are responsible for protecting your credentials.

10. Sharing & Disclosure of Personal Information

We may share your information with:

• IT and hosting partners
• ecommerce and payment service providers
• logistics and delivery partners
• marketing and analytics providers
• affiliates within our business group
• legal authorities when required

We do not sell personal information

11. International Transfers of Personal Data

Your data may be stored or processed outside your country. Where required, lawful transfer safeguards are applied such as recognized Standard Contractual Clauses.

12. Data Retention Periods

We retain data only as long as necessary to:

• fulfil orders
• meet legal obligations
• resolve disputes
• support business operations

13. User Generated Content & Public Information

If you submit reviews or other public content, it may be visible to others.
Please avoid sharing sensitive data in public areas.

14. Links to Other Websites & Third Parties

Our website may contain external links.
We are not responsible for third-party privacy practices, security, or content.

15. Children’s Privacy

Our services are not intended for children. We do not knowingly collect children’s data. If a child’s data has been provided, please contact us to request deletion.

16. Your Rights & Choices

Depending on your location, you may have rights to:

• access your personal data
• request correction
• request deletion
• restrict or object to processing
• request portability
• withdraw consent
• manage marketing preferences

17. How to Exercise Your Rights & Verification

You can submit requests using the contact details below.
We may request verification before processing requests for security reasons

18. Complaints & Supervisory Authority Rights

If you have concerns about our handling of your data, please contact us first.
You may also have the right to lodge a complaint with your local data protection authority.

19. Contact Details

If you have any questions regarding this Privacy Policy, our data protection practices, or if you wish to exercise your privacy rights, please contact us using the details below:

Raysha Gems

• Quinten Matsijslei 35, 2018 Antwerpen, Belgium
• +32 483 36 25 67
• info@rayshagems.com

MEHTA SAHIL acts as the data controller of your personal information for the purposes of applicable data protection laws.